HEAD ROASTER (ROASTERY-SOMA)

Head Roaster - Ritual Roastery SOMA 

OVERVIEW

The Ritual Coffee Head Roaster is the driven, organized and collaborative person who ensures our coffee is roasted to the highest quality standards. We are looking for that special someone who is not only passionate about coffee, but also about working with and supporting people. As our Head Roaster, you do not need to know our exact systems before you start, but you need to be committed to your own growth and the growth and success of the Roasting team, your co-workers across departments, and the company as a whole. You are meant for this role if you are driven by collaboration and helping others grow. We’re looking for someone who is a self-starter with a strong interest in - and appreciation for - coffee and people. If this is you, we can’t wait to meet you!

ABOUT US: RITUAL IS CHANGING THE WAY PEOPLE KNOW COFFEE.

In 2005, when corporate coffee dominated American culture, Ritual unknowingly started a fun and exciting revolution that would ultimately help launch the new coffee movement. We buy 90+% of our beans from producer partners that we have relationships with, setting the highest standard in the industry. This makes sure we get our hands on the best beans in the world, but more importantly, makes sure our farmers maintain the quality of life they deserve. Now a bona fide San Francisco original, we’ve also earned our iconic status as one of the best coffee roasting companies in the world. The mission of Ritual Coffee is simple: to make people happy by giving them the best coffee experience they’ve ever had. Ritual roasts in SoMa, and has cafes in San Francisco and Napa. 

DIVERSITY AT RITUAL: COFFEE IS FOR EVERYONE

We are passionate about creating safe, welcoming, and inclusive spaces on both sides of the counter and behind the scenes at Ritual. We best achieve our mission (making people happy by giving them the best coffee experience they’ve ever had) when our staff reflects the broad diversity of people who love coffee. Our commitment to inclusion across race, gender identity, gender expression, ethnicity, age, religion, sexual orientation, physical ability, experience, and perspective is part of what makes Ritual the innovative place that it is.   

PRIMARY RESPONSIBILITIES

Lead and develop the Roasting Department

• Supervise a team of 2-4 people and help support their growth and development
• Observe employees, prepare for, and give meaningful, supportive, and regular feedback
• Conduct regular supervision meetings and bi-annual reviews to deliver timely, direct, and compassionate feedback, both positive and constructive, and provide tools for employees to grow during their time at Ritual
• Contribute to the overall culture and business growth using our Culture Guide as a tool for self-reflection and an ongoing commitment to self-growth, the growth in others, and the growth of the company
• Contribute to the overall culture and business growth by participating in or leading improvement committees and projects when needed

Maintain Roastery equipment to ensure a safe, clean, and functional Roastery with minimal downtime

• A schedule of roasting equipment maintenance is established and followed
• In case of roaster breakdown, Head Roaster is responsible for getting roasting equipment to be operational 

Work with roasters, Head of Quality Control & Education, and Green Buyer to ensure: 

• All coffees are roasted to established profiles 
• All orders are able to be fulfilled
• Coffees are tasted and evaluated by the quality team
• All coffee that leaves the roastery meets Ritual’s quality standards
• Adjust roast lines as needed 

Communication throughout the relevant Roastery departments (Green Coffee, Orders, Roasting and Production, QC etc) flows so that we operate smoothly on a day-to-day basis

• Green coffee is released weekly or as needed, inventory is tracked and reconciled weekly, and area is well-maintained
• Work with Green Buyer and E-Commerce and Logistics Manager weekly to forecast upcoming coffee changes 

QUALIFICATIONS

• 2+ years of roasting experience
• Minimum 2 years experience in a manufacturing or production role
• 2-5 years experience managing people, including managing individuals and a team
• Skilled at and experience with soliciting and implementing feedback to improve performance
• An approachable people-person with a high level of emotional intelligence, patience, compassion, and problem solving skills
• Excellent communication and teaching skills, able to engage and inspire professional growth
• Experience in operations management, preferably in a production or manufacturing space
• Proficiency with Google Drive, spreadsheets, and general comfort with use of technology
• Availability: on-call for emergencies, ability to be on site at Roastery when urgently needed
• Must be authorized to work in the United States (Required)
• Experience working in a small, independent company
• Training development/facilitation experience
• Familiarity with workflow and project management techniques
• Experience with POS software/systems
• Proficient with Mac OS 

STRONGLY PREFERRED

• Mechanically-minded
• CA Driver’s license - a plus
• Forklift certification - a plus

PHYSICAL REQUIREMENTS 

The physical requirements listed are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regular and consistent attendance and the ability to stand and work with hands and arms for at least eight (8) hours per day and five (5) days per week.
• Physical ability to stand, reach, lift, bend, kneel, stoop, climb, walk, crawl, push and pull items weighing up to 50 pounds. 
• Stand and move throughout the production space.
• Ability to keep calm and stay focused in a loud, fast-paced environment.
• Must feel comfortable utilizing the dexterity of one’s hands for continuous periods of time.
• Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage.
• Have consistent and reliable onsite attendance at the Roastery.
• Proficient interpersonal relations and communicative skills in English; 
• Interpret and follow a variety of instructions and procedures furnished in English - written, oral, diagram, or schedule form.
• Write routine reports and correspondence.
• Meet daily, weekly, monthly, quarterly, yearly and other deadlines consistently.
• Work under pressure with changing, ambiguous priorities.
• Communicate effectively and promptly to clients, vendors and employees of the organization.
• High level of manual dexterity to adeptly type and use computer equipment.
• Auditory and visual skills – Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Ability to work overtime occasionally at the last minute.
• Stand stationary in Roastery throughout the shift for periods of time (up to 8 hours per day, 5 days per week);
• Continuous physical activity including walking, standing, twisting, sitting, bending, lifting, reaching, kneeling, stooping, crawling, wiping, climbing, pushing and pulling items weighing 50 pounds for distances of up to 20 ft.;
• Ability to perform moderately strenuous physical work and withstand temperatures of 0 degrees Fahrenheit or less and 100 degrees Fahrenheit or more; 
• Be able to adeptly use packaging equipment;
• Perform basic math and fractions to complete recipes

COMPENSATION + BENEFITS

Ritual Coffee strongly believes in investing in our people and our culture. 

We offer great benefits including subsidized medical insurance, dental insurance, and commuter benefits. We offer significant professional development and training support and opportunities. 

All employees are eligible for paid time off, paid sick days, holidays (paid at time and a half) and a matching 401k plan. Starting salary for this position is $62,000 - $67,000. 

CLASSIFICATION & SUPERVISION

• This is a regular, full-time, salaried exempt position
• The Head Roaster is supervised by the Roastery Operations Manager.  

VACCINATION POLICY 

Ritual Coffee Roasters, Inc. has implemented a mandatory COVID-19 vaccination policy. Proof of vaccination will be required as a condition of employment. Ritual Coffee Roasters, Inc. will continue to comply with applicable laws regarding the reasonable accommodation of individuals with disabilities and/or strongly held religious beliefs. This policy is part of the company’s ongoing efforts to ensure the safety and well-being of our employees, clients and community, and to support public health efforts. 

TO APPLY

Please upload your resume and a cover letter explaining why you’d be a great Roastery Operations Manager through our hiring portal at https://ritualcoffee.easyapply.co/

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

We thank you for your interest in a career opportunity with Ritual Coffee. Due to high volume, only those applicants selected for an interview will be contacted.