Culinary Heights Management - General Manager @ Ritual SFO

Ritual Coffee General Manager

The Ritual Coffee General Manager at SFO Airport is the enthusiastic, professional, and organized leader that ensures our cafe is always running smoothly and our baristas feel supported. We are looking for that special someone who is passionate about helping us open a high quality coffee-focused cafe in a fast-paced, high volume environment by establishing thoughtful systems and investing in our culture.  

This person is deeply interested in self-growth - asking for constructive feedback and applying it; a natural at providing direct, helpful, and inspiring guidance to all. We are looking for a leader with a clear and compassionate communication style who is great at being objective, and is a natural at connecting with people. 

As The Ritual Coffee General Manager, you do not need to know our exact systems before you start, but you need to be committed to your own growth and the growth and success of the cafe team, your co-workers across departments, and the company as a whole. Your role is to be willing to and actively jumping in and developing solutions where needed. 

People who are not flexible, not ready to lead by example, nor not open to feedback - need not apply. You are meant for this role if you are a problem solver and a self-starter with a strong interest in - and appreciation for - coffee and people. 

Ultimately, we are looking for someone who has a talent for cafe operations, coffee, supporting coworkers, and who is wholeheartedly enthusiastic about growing with our business. If this is you, we can’t wait to meet you! 

ABOUT US: 

Culinary Heights Hospitality (CHH) is happy to partner with San Francisco’s Ritual Coffee Roasters to bring coffee and retail to travelers at the San Francisco International Airport. CHH in partnership with Ritual Coffee, will offer the same world-renowned customer experience, delicious coffee, and brand aesthetic you’d find at any Ritual location in San Francisco. 

RESPONSIBILITIES 

Lead a team of approximately 10-20 retail employees, including Assistant Manager, Shift Leads, a Coffee Educator and Baristas 

• Contribute to the overall culture and business growth using our Culture Values Guide as a tool for self-reflection and an ongoing commitment to self-growth, the growth in others, and the growth of the company. 
• Contribute to the overall culture and business growth by participating in or leading improvement committees and projects when needed. 
• Hire people who are a great fit for the team and anticipate hiring needs of your cafe. 
• Train and develop cafeÌ staff to be knowledgeable and provide great customer service. 
• Be a great leader and role model of our culture in the cafe and an ambassador for CHH in the airport   
• Observe employees and prepare for giving meaningful, supportive regular feedback. 
• Conduct timely reviews and deliver direct and compassionate feedback, both positive and constructive, and provide tools for baristas to grow during their time at working for CHH.  
• Work with the leadership team to develop and implement standards for CHH culture, values, quality and customer service. 

Ritual Coffee customers are consistently served delicious coffee to our quality and service standards. 

• Demonstrate CHH standards for customer service, ensure that all cafe employees are supported to provide that. 
• Work with the Coffee Educator to ensure that standards are upheld in the cafe and that the caliber of training is sufficient for the cafe to excel.

Ritual Coffee at SFO is profitable and contributes to the sustainability of our communities – both locally and globally. 

• Monitor and analyze sales and profitability of the cafeÌ, be able to cost individual items to maintain established margins. 
• Work with the Operations Manager to ensure that all items and tax settings are accurate in the POS system. 
• Oversee cashier functions, including ensuring that items are rung up accurately, and cash handling, including monitoring over/short and deposits. 
• Set ambitious but achievable goals for each quarter that fit into the outcomes for your position, are in line with overall goals for your cafe 
• Understand how to manage labor, cost of goods, and controllable expenses to contribute to a sustainable bottom line, while making decisions in keeping with CHH’s values. 

The cafe is clean, beautiful and safe, providing both employees and customers with a fun, inclusive environment. 

• Create and maintain a program for preventative maintenance, ensuring that equipment, furniture, and cafeÌ spaces are maintained and updated regularly to prevent them from getting worn down, dated, or falling into disrepair. 
• Contribute ideas to keeping the cafeÌ fun and fresh. Build teams, systems, and processes to ensure the cafe always runs smoothly in spite of inevitable surprises. 

 QUALIFICATIONS 

• Minimum 2-4 years experience in a restaurant/coffee management or leadership role 
• Proven experience building healthy and inclusive diverse teams 
• An approachable people-person with a high level of emotional intelligence, patience, compassion and problem solving skills 
• Excellent communication and teaching skills, able to engage and inspire professional growth 
• Infectious love of coffee   
• Proficiency with Google Drive, spreadsheets and general comfort with use of technology 
• Availability: on-call for emergencies, ability to be on site at cafe when urgently needed 
• Must be authorized to work in the United States 
• Previous work experience at an airport is preferred but not required
• Must pass the SFO background check to obtain airport badge  

PHYSICAL REQUIREMENTS 

The physical requirements listed are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

•  Regular and consistent attendance and the ability to sit and work with hands and arms for at least eight (8) hours per day and five (5) days per week. 
•  Physical ability to stand, reach, lift, bend, kneel, stoop, climb, walk, crawl, push and pull items weighing up to 20 pounds. 
•  Stand and move throughout the cafe/ office. 
•  Must be able to interact with customers for at least eight (8) hours per day and five (5) days per week. 
•  Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 
•  Ability to compute rate, ratio, and percentage. 
•  Have consistent and reliable onsite attendance at the cafe/ office. 
•  Proficient interpersonal relations and communicative skills in English; 
•  Interpret and follow a variety of instructions and procedures furnished in English -    written, oral, diagram, or schedule form. 
•  Write routine reports and correspondence. 
•  Meet daily, weekly, monthly, quarterly, yearly and other deadlines consistently. 
•  Work under pressure with changing, ambiguous priorities. 
•  Communicate effectively and promptly to clients, vendors, and employees of the  organization. 
•  High level of manual dexterity to adeptly type and use computer equipment. 
•  Auditory and visual skills – Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. 
• Ability to work overtime occasionally at the last minute. 
• Stand stationary in cafe throughout the shift for periods of time (up to 8 hours per day, 5 days per week). 
• Continuous physical activity including walking, standing, twisting, sitting, bending, lifting, reaching, kneeling, stooping, crawling, wiping, climbing, pushing and pulling items weighing 50 pounds for distances of up to 20 ft. 
• Ability to perform moderately strenuous physical work and withstand temperatures of 0 degrees Fahrenheit or less and 100 degrees Fahrenheit or more.
• Be able to adeptly use restaurant equipment. 
• Perform basic math and fractions to complete recipes. 
• Understand and respond to staff and customer requests in a loud environment. 

Vaccination Policy

Culinary Heights Hospitality (CHH) has implemented a mandatory COVID-19 vaccination policy. Proof of vaccination will be required as a condition of employment. CHH will continue to comply with applicable laws regarding the reasonable accommodation of individuals with disabilities and/or strongly held religious beliefs. This policy is part of the company’s ongoing efforts to ensure the safety and-well-being of our employees, clients and community, and to support public health efforts.

Classification & Compensation

• This is a regular full-time salaried position 
• 401k program with employer matching 
• Health Benefits – Medical, Dental, Vision – 100% for employee-only
• Up to two weeks of PTO
• Flexible Spending Account/Commuter Benefit
• Free parking at SFO airport  

Supervision

This position is supervised by the Operations Manager. 

Company Standards 

• Strong work ethic; Takes initiative
• Positive and flexible attitude & communication 
• Embodies professionalism 
• Team player & supportive of coworkers 
• Genuinely cares about customers/clients & providing service 
• Committed to their own, each other’s, and the company’s growth

TO APPLY
Please submit your resume and a cover letter explaining why you’d be a great General Manager.

We thank you for your interest in a career with us. Due to high volume, only those applicants selected for an interview will be contacted.

As part of our dedication to the diversity of our workforce, Culinary Heights Hospitality (CHH) is committed to Equal Employment Opportunity without regard for race, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity or religion.